All sales final
All sales are final. We do not accept returns or exchanges for a change of mind after dispatch. This rule does not remove the cancellation rights, problem-order remedies or rights required by law described below.
Cancellation before dispatch
You may request cancellation before dispatch. Email Aminodust@yahoo.com with your order number before the package is handed to the carrier. Packing an order or creating a label does not count as dispatch. If your order has not been dispatched when we receive the request, we will cancel it and refund the full amount paid for that order, including shipping, to the original payment method.
Incorrect, damaged, defective or missing items
Contact us with your order number, a description of the issue and photos of the item and package if available. Please report an issue within 48 hours of delivery when possible so we can review the evidence promptly. We also review later reports; the 48-hour request is not a deadline that removes your rights.
For a confirmed store error, we will arrange an appropriate replacement or refund. We will discuss the resolution with you based on the order facts. If an item needs to be returned for a specific problem-order review, we will provide instructions directly. Do not send an item back without those instructions. An item ordered by mistake remains subject to the final-sale rule.
Lost, undelivered or marked-delivered parcels
If a package has not arrived, is missing an item or is marked delivered but cannot be found, contact us with the order number and any shipment details available. For a marked-delivered parcel, check the delivery area and with anyone who may have accepted it, then tell us what you found.
We review the circumstances and available shipment records and may seek carrier information. Carrier scans or investigations do not automatically settle the claim or waive our responsibilities. We will provide the correction warranted by the facts and any remedy required by law.
Parcels returned by the carrier
A carrier-returned parcel is different from an ordinary merchandise return. If the return resulted from a customer-supplied address error, refusal or noncollection, we will review the circumstances before arranging another shipment. We will explain any proposed additional reshipping charge and obtain your agreement first. Carrier errors and other circumstances are reviewed separately; no charge applies automatically merely because the parcel was returned.
Refunds and dispatch delays
Approved refunds are issued to the original payment method. We will confirm when a refund is issued; the time until it appears depends on the payment provider. We do not substitute store credit for a refund required by law.
If dispatch will take longer than the stated 2–3 business days after purchase, we will notify you and offer the delay or cancellation options described in our Shipping Policy. We will promptly issue any refund required for an unshipped order.
Contact
Our support team handles cancellations and order problems at Aminodust@yahoo.com or 562-556-3141. Include your order number when available. Contacting us does not waive any payment-dispute or other legal right. This policy does not limit rights or remedies that cannot be waived by law.
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